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FAQ

Have a question? Check out our FAQ section for answers to common inquiries.
1

What payment methods are accepted at your store?

Our online store accepts a variety of payment methods to ensure a convenient shopping experience for our customers. We accept Visa and MasterCard as well as debit cards. Additionally, we offer support for digital payment platforms including Apple Pay and Google Pay. We are constantly working to expand our payment options to accommodate our customers' needs.

2

How long does it take to process and ship my order?

We strive to process and ship orders as quickly as possible. Generally, orders are processed within 1-2 business days after being placed. Shipping times vary depending on the chosen shipping method and the destination of the package. Standard shipping typically takes 2-5 business days. You should receive an email with your tracking code, once your order is shipped. You can access the tracking code also by logging into your account area.

3

Can I return or exchange an item I've purchased from your online store?

We offer a 14-day change of mind return policy for eligible items, subject to conditions. Unfortunately we do not offer Exchange.

For any issues in regards to your order, shipment, or problems with delivered items please contact our support team at support@mypingu.com.au

4

How can I cancel my order?

You may cancel an order, only before the order reaches the dispatch processing stage. As we endeavour to send your order to you as soon as possible, which often will be within 24 hours, requests for cancellations need to be lodged as soon as practicable after ordering. If you changed your mind, please contact our support staff at support@mypingu.com.au as soon as possible.

5

Where can I find more information?

Please read our Privacy Policy, Terms & Conditions, Return Policy and Warranty information. Also, checkout our FAQ section of the website. For any further questions, feel free to reach out to our friendly support staff at support@mypingu.com.au